Warranty & Service Information
Twenty years ahead of the curve.
Leadership is not just about the products you make, but the service you deliver.
Interactive Health® products are made from the finest materials and are all easy to maintain. Their rugged construction will withstand frequent use, and the internal mechanics of all our products are specifically designed to be maintenance free. We adhere to the strictest quality standards in manufacturing and offer a complete warranty against defects.
But, in the real world, nobody's perfect. Your product may require repair or service. Our customer support systems are designed to get your product up and running in the most efficient, professional manner possible. And whether that means sending a service representative to your home to service your chair, you can be assured that your problem will be handled with the utmost care. All by a caring, knowledgeable Interactive Health Customer Service representative.
- Warranties are only valid
within the United States and Canada provided the
equipment has been operated according to the instructions accompanying it.
The warranty only applies to the product and does not include and
accessories or enhancements. - All Warranties begin on DATE
OF PURCHASE no allowance or extension is
offered for delivery and / or installation. - Warranties doe not apply
to rental, business, commercial, institutional,
or other non residential users. - Proof of purchase is required for all warranty repairs.
HTT-10CRP Warranty
Terms
90 Days Factory Service – 1 Year Parts
– 3 Years Structural
Perfect Chair
Warranty Terms
90 Days Factory Service – 3 Years Parts
– 3 Years Structural
Service & Technical Support
Customers can contact Interactive Health's customer service department between 9:00AM and 5:00PM, Monday thru Friday for any warranty or service issues. At any time, customers have the option either sending their inquiry via Email or leaving a voice mail message. Most Emails or voice mail messages are responded to within four (4) business hours of receipt.
In order to obtain repair service, the customer must contact Interactive Health during the term of the warranty:
Telephone
Toll-free: 1-800-742-5493
Email: cs@interhealth.com
Non-warranty repair is available on a "per incident" basis. Interactive Health Customer Service will verify the unit has failed, and provide authorization and instructions for receiving an exchange unit. A "per incident" charge plus applicable repair, parts, shipping, handling, and local tax will be charged for non-warranty repairs and support calls.
It is required that customers have their serial number and dated proof of purchase (sales receipt) available when they place the call.
Product Service:
Most of the products that Interactive Health sells are modular in design, particularly the HTT family of chairs. This design permits most repairs to be performed by the consumer in their own home with parts and instructions supplied by Interactive Health. In addition, Interactive Health can provide a diagnostic checklist for most products that permits the consumer to troubleshoot a product on their own. For consumers that need individual attention, the customer service department can talk the consumer through common diagnostic issues.
While most of the products are modular in nature, some consumers might not feel comfortable with performing their own diagnostics or repair. In these instances, for failures that permit field service, the consumer may request an authorized in-home technician (United States and major metropolitan areas in Canada) for a fee. These fees start at $225.00 for the first hour and $150 for each additional hour.
Standard Warranty Coverage*
Interactive Health® products are backed by limited warranties against defects in materials and workmanship. The warranty begins on the original purchase date and may consist of:
- Field Service (In-Home): Interactive Health will supply parts and schedule service with a third-party service provider to repair the chair at the purchaser's location.
- Factory Service (Labor): Interactive Health will supply packing materials, cover return shipping to Interactive Health, repair parts covered by this warranty and labor for repair work and return shipping to purchaser when repairs are completed.
- Parts Only (Parts): Interactive
Health will supply repair parts that are covered by this warranty and
return shipping to purchaser for repairs performed at the factory.
Structural (Metal Frame): Interactive Health will supply packing materials and repair parts covered by this warranty and return shipping to purchaser for repairs performed at the factory.
* All Warranties begin on DATE OF PURCHASE, no allowance is available for delivery and/or installation. Interactive Health may subcontract the performance of its obligations under the warranty to a third part, but shall not be relieved of its obligations thereby. Replacement parts or units are the property of the customer; the replaced parts or units become the property of Interactive Health.
Warranty Limitations and Exclusions:
- Warranties are only valid within the United States and Canada provided the equipment has been operated according to the instructions accompanying it. The warranty only applies to the product and does not include any accessories or enhancements.
- Field Service is only available in the United States and major metropolitan areas in Canada. Field Service requires pre-approval and must be performed by Interactive Health authorized field service personnel to maintain warranty coverage.
- Softening of foams and filling composites in pillows, pads, and memory foam kits do not constitute a defect under this warranty as those items naturally soften with use.
- Fading, wear and pilling of fabrics does not constitute a defect under this warranty as those conditions naturally occur with fabrics.
- Natural markings, grain, and dye variations in leather does not constitute a defect under this warranty as no two pieces of leather are alike.
- OEM products are completely self-contained and must be returned to Interactive Health for service. The warranty covers only the massage assembly, cord and controller against mechanical defects.
- Shipping and freight coverage under this warranty requires scheduling by Interactive Health and only includes "curb-side" pickup/delivery. It does not include any duties, taxes, brokerage, or other import/export fees. "In-Home" pickup/delivery is available at an extra charge.
- Warranties do not cover any loss or damage resulting from: improper installation, unauthorized repairs or modifications, improper use of electrical/power supply, loss of power; dropped product, a malfunction or damage of an operating part from failure to provide manufacturer's recommended maintenance; transportation damage; theft, abuse, misuse, neglect, vandalism, or environmental conditions (fire, floods, rust, corrosion, sand, dirt, windstorm, hail, earthquake, or exposure to weather conditions); loss of use during the period the product is at a repair facility or otherwise awaiting parts or repair.
- Under no circumstance shall Interactive Health or its representatives be liable for indirect, consequential, or incidental damages (including damages for lost profits, business interruption, bodily injury, medical, and the like), even if any party has been advised of the possibility of such damages.
- Warranties are non-transferable and shall be in lieu of any other warranty, express or implied, including but not limited to any implied warranty or merchantability or fitness for particular use. Interactive Health's sole liability and the purchaser's exclusive remedy shall be for the repair, or at Interactive Health's option, for the replacement of the defective part. Not withstanding the above, if replacements parts for defective materials are not available, Interactive Health reserves the right to make substitutions in lieu of repair or replacement.
- All Warranties begin on DATE OF PURCHASE, no allowance or extension is offered for delivery and/or installation.
- Warranties do not apply to rental, business, commercial, institutional, or other non-residential users.
- Proof of purchase is required for all warranty repairs.
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